Terms of service – Endisch-Etiketten

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Terms of service


General terms and conditions and customer information

Owner: Joachim Endisch
Eibenstrasse 22
D-61118 Bad Vilbel

Telephone: +49 (0)6101/5229-0
Fax: +49 (0) 6101 / 5229-19
Email: info@endisch.com

VAT ID: DE 241 297 987

Click here and download the terms and conditions as a PDF.

I. General terms and conditions

1. Scope

For business relationships with our customers, the following general terms and conditions apply in the version valid at the time of the order.

Customers are both consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.

2. Offer and conclusion of contract

The presentation of the products in our internet shop is not a legally binding offer but a non-binding online catalog.

The subject of the contract is the sale of goods via our internet shop. After entering your personal data, successfully completing the individual ordering steps and clicking the corresponding button in the final step of the ordering process, you submit a binding offer to purchase the goods in the shopping cart. Before submitting the order, you have the option of recognizing any input errors and using the correction function to correct and / or change them. The confirmation of the receipt of the order follows immediately after the order has been sent. This automatic confirmation of receipt only documents that the order has been received by us and does not constitute an acceptance of the order.

We are entitled to confirm the processing of the order or the delivery of the goods within 2 days of receipt of your order by sending an order confirmation or a pro forma invoice in writing or in text form (e.g. e-mail) in which you are requested to pay will accept.

Deviating from this, the following applies to consumer customers: A binding contract can also be concluded beforehand if you choose an online payment method and make the payment immediately after submitting the order. In this case, the contract is concluded at the point in time at which the relevant payment service provider confirms the payment instruction to you.

3. Payment

Only the payment methods shown in the order process are accepted. The available payment methods and information on any additional costs of a payment method can be viewed in advance on the information pages of our internet shop.

The following applies to business customers: In the event of default in payment, default interest of 4% above the respective discount rate of the Deutsche Bundesbank is due. In the case of merchants, the same amount of due interest will be charged upon receipt of the goods - or from any agreed due date, provided that there is a mutual commercial transaction. We reserve the right to exclude the delayed buyer from further deliveries, even if corresponding delivery contracts have been concluded. Our claims are due immediately - even in the case of deferral - as soon as the customer is in default with the fulfillment of one or more liabilities, bills of exchange or checks are protested, the customer stops payments, is overindebted, or has instituted composition or bankruptcy proceedings over his assets opened, or the opening is refused due to lack of funds. In the cases mentioned, we are entitled to demand the return of goods subject to retention of title and to withdraw from the contract. If, after the conclusion of the contract, justified concerns arise with regard to the creditworthiness of the customer or his economic situation, we have the right to request advance payment or security deposits from the customer within one week of our choice. We also optionally have the right to interrupt the execution of the order and to request immediate settlement; in the event of refusal, we are entitled to withdraw from the contract. In this case, the client is not entitled to a claim for damages. Payment by check or bank transfer is only deemed to have been made when the amount due has been credited to our bank account. We reserve the unrestricted right to assign our claims to third parties. In the case of return debits when participating in the direct debit procedure, we will charge the costs we have incurred. Our right to fulfill the purchase contract remains unaffected.

4. Delivery

The delivery takes place by sending the goods to the address given by the customer.

The delivery takes place against the packaging and shipping costs indicated in the order process. Information on any delivery restrictions and applicable packaging and shipping costs can be viewed in advance on the information pages of our internet shop.

If, despite careful planning, an article cannot be delivered through no fault of your own, you will be informed of this by e-mail and any payments already made will be reimbursed.

5. Retention of Title
The delivered goods remain our property until the purchase price has been paid in full.

The following applies to business customers: We reserve ownership of the goods until all claims from the current business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale - regardless of a combination or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

6. Warranty

The warranty is subject to legal regulations.

The following applies to business customers: Warranty claims due to defects in the goods become statute-barred one year from the transfer of risk. Excluded from this are claims for damages, claims due to defects that we have fraudulently concealed, and claims from a guarantee that we have assumed for the quality of the goods. The right of recourse according to § 478 BGB is also excluded. For these excluded claims, the statutory limitation periods apply.

7. Transport damage

The following applies to consumer customers: Please report transport damage to the deliverer as soon as possible and contact us. The contact options can be seen in the imprint. Please note that failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, they help us to assert our own claims against the transport company.

The following applies to business customers: You must inspect the goods for correctness, completeness and defects immediately after receipt in accordance with Section 377 of the German Commercial Code (HGB).

8. Commercial offers, side agreements

The following applies to business customers: Our offers are always subject to change and non-binding. Drawings, illustrations, dimensions and weights, etc. belonging to the offer are only approximate, unless otherwise expressly agreed. We reserve the right of ownership and copyright to the offer and the associated documents. Passing on, publication, duplication or realization by third parties is not permitted. We reserve the right to make changes to the item described or illustrated at any time and without special notice, while retaining the essential characteristics. We reserve the right to correct any calculation or printing errors in the offer. Ancillary agreements to our offers and order confirmations require our written confirmation to be valid if the contractual partner is an entrepreneur i. S.d. §14 BGB is.

9. Choice of law and commercial place of jurisdiction

The law of the Federal Republic of Germany applies to the contractual relationships between us and the corporate customer. The application of the UN sales law is excluded.

The place of jurisdiction for all disputes arising from the contractual relationship between the customer and us is our company headquarters, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.

II. Customer information

1. Codes of Conduct

We are a member of the Association of Safe and Serious Internet Shop Operators e.V. and have submitted to the test criteria there and the out-of-court arbitration board free of charge for our customers.



2. Technical steps that lead to the conclusion of the contract and correction options

You can place the desired goods in the virtual shopping cart without obligation. You can call it up at any time and view, correct and / or delete its content. If you want to buy the selected goods, you have to go through the ordering process by entering your personal data and choosing the desired shipping and payment method. You can cancel the order process at any time by closing the browser window or complete it by sending the order. You can identify any input errors in your order before submitting the order and correct them with the help of the correction functions. The contract is concluded in accordance with passage 2 of our General Terms and Conditions (in Part I. General Terms and Conditions).

3. Essential characteristics of the goods

For information on the essential features of the goods we offer, please refer to the respective product descriptions in our online shop.

4. Contract language

The language available for the conclusion of the contract is German.

5. Delivery time information

The delivery time can be found in the respective offer in our internet shop. If no information is given there, the delivery time for national deliveries is a maximum of 5 days and for international deliveries a maximum of 10 days. If the delivery time falls on Sundays and public holidays, the delivery time is extended accordingly.

6. Complaints and online dispute resolution

Complaints, complaints and other warranty claims can be submitted to the address given in the legal notice.

The EU Commission has created a platform for the online settlement of disputes ("OS platform"). The OS platform serves as a point of contact for the out-of-court settlement of disputes that have arisen from online sales contracts.

You can find the platform athttps://ec.europa.eu/consumers/odr/reach.

7. Warranty

The guarantee takes place in accordance with the information in passage 6 of our terms and conditions (in part I. General terms and conditions).

8. Contract text storage

We do not save the full text of the contract. You can view the general terms and conditions at any time on our website and save them on your computer. The specific order data as well as the general terms and conditions along with customer information will be sent to you by email. The specific order data can be viewed in the login area when you register. Status: February 2018.

Note:Any warranty or guarantee for printing on all of our products is hereby excluded.
Incorrect handling or the use of unsuitable devices can cause labels to peel off in the printer during the printing process and destroy your printer. Please familiarize yourself with your machine before printing labels.